MENU SELLERS WILL HELP YOUR TEAMS TO ACHIEVE UP TO A 20% INCREASE IN CUSTOMERS AVERAGE SPEND IN 28 DAYS
WITHOUT UP-SELLING, OR HAVING OVER THE TOP PROMOTIONS OR CRAZY DISCOUNTS.
I had the pleasure of working with Ian from Profitable Employee on their upselling program. This no doubt a fantastic program that is completely sustainable. The program is designed to be flexible around what your operation requires and is definitely not your standard “cookie cutter” upselling program that falls flat as soon as the trainer leaves the property. Ian did his research around the business and menus a few weeks prior to commencing the program, he then came in and conducted a full assessment of the outlet. The program was then developed to perfectly fit the requirements and training commenced accordingly. This combined with the follow up through the weekly Skype calls really made the difference and we have since seen a 25% increase in our average check.
DIRECTOR OF FOOD & DRINKS
Radisson Blu Hotels Dubai
This is an interactive training programme that enables all of your employees to sell their food & beverage products by using colourful and descriptive language that is easy to use and understand.
This is an interactive training programme run over several weeks that is designed to enable you and your teams to achieve their sales targets. We do this by combining mystery sales audits, knowledge & practical skills competency testing, interactive training workshops, on the job coaching, and this is supported by weekly coaching calls and a library of interactive workplace training activities.
Aim: To capture the current customer experience and measure how employees promote and sell menu items to enhance the customer experience.
Aim: To asses the level of menu and product knowledge of each of the employees, to be able to effectively promote and sell their products to customers.
Managers – To learn how to use the tools and resources so they can lead the Menu Sellers programme in the workplace.
Employees – To learn how to use the Menu Sellers Sales Process to help enhance the customers experience, so they are encouraged to buy more.
Aim: To provide live feedback and support to managers as they put the Menu Sellers training programme into practice
Aim: To keep the teams focused on achieving their sales targets and to prevent the teams from suffering from information overload.
Aim: To facilitate weekly coaching calls with managers to provide on going support and guidance to help them achieve their targets.