GROW CUSTOMER LOYALTY
GENERATE MORE PROFIT

We help hospitality and customer service businesses to improve the quality, consistency and efficiency of their products and services, that encourages customer loyalty and increases sales. 

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" I had the pleasure of working with Ian from Profitable Employee on their upselling program. This is no doubt a fantastic program that is completely sustainable. 

We have seen a 25% increase in our average check."

Albert V - DIRECTOR OF FOOD & DRINKS   Radisson Blu Hotels Dubai

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Join our mailing list to get a FREE copy of our Sales and Service Health Check

Get a better understanding of how your business is doing, and identify key areas you can work on to help your team to improve your sales and service.

What We Do

Your business, your team and your customers are unique that is why we provide services that are tailored to meet your specific needs and expectations.

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Sales and Service Consultancy 

Profitable Employee is the sales and service consultancy side of what we do. We offer a range of services from Customer engagement surveys, business-specific performance and profitability audits, designing work-based learning programs and instructional design. 

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Online Procedures and Training Portal

AskManual is the first online procedures and training portal dedicated to the hospitality industry. Choose from a library of industry-specific policies, procedures, work instructions and forms.  All you need to do is edit them to suit your own business 

How We Improve Sales & Service  

We understand that each business is different, we also understand that training is only part of the learning journey this is why we provide a holistic range of services to support our clients at all stages of the development journey. 

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Training Blog

Take a look at our latest training articles on training and development, leadership and management and performance and profitability.

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Need some advice on how to make your workplace training more effective?

Get in contact 

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Join our mailing list to get a FREE copy of our Sales and Service Health Check

Get a better understanding of how your business is doing, and identify key areas you can work on to improve your sales and service.