Generate Profit & Build Customer Loyalty 

We support Hospitality and Customer Services Businesses to sustainably increase revenue and grow their business doing what they do best. 

We enable businesses to achieve greater performance & profitability by enabling their teams to do a QUALITY JOB, do it CONSISTENTLY and EFFICIENTLY.

" I had the pleasure of working with Ian from Profitable Employee on their upselling program. This is no doubt a fantastic program that is completely sustainable. We have seen a 25% increase in our average check."

Albert V - DIRECTOR OF FOOD & DRINKS   Radisson Blu Hotels Dubai

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Get a better understanding of how your business is doing, and identify key areas you can work on to improve your sales and service.

What We Do

Your business, your team and your customers are unique that is why we provide services that are tailored to meet your specific needs and expectations.

FREE Learning Resources 

Train the Workplace  is the FREE online learning community where members can get the knowledge, skills, and know-how they need to improve themselves professionally, develop their teams or to grow their business.

Consultancy 

We work with our clients to help them to develop, deliver and measure the impact of Standard Operating Procedures, Sales & Service programs and Customer Experience programs. 

Instructional Design 

We design simple and effective blended learning solutions that include Interactive e-Learning, Instructor-led Training Participant Workbooks, Leader Guides, Job Aids and  Technical “How To” Manuals. 

Our Approach  

We understand that each business is different, we also understand that training is only part of the learning journey this is why we provide a holistic range of services to support our clients at all stages of the development journey.

Need some advice on how to make your workplace training more effective?

Get in contact 

Join our mailing list to get a FREE copy of our Sales and Service Health Check

Get a better understanding of how your business is doing, and identify key areas you can work on to improve your sales and service.