In this article, I am going to show you the 4 essential steps better memory and retention to help make your training more memorable, so that training sticks and is used in the workplace.
Studies have shown that after a training or learning session most people will generally forget up to 80% of what they have been taught within 24 – 48 hours.
people will generally forget up to 80% of what they have been taught within 24 – 48 hours.
This is quite alarming because it means on average that only as little as 20% will be remembered.
But it gets more challenging because each employee will take away a different 20%.
There are many reasons why people forget. However, there are some simple rules to follow to help people remember.
Generally people are more likely to remember things based on how it benefits them and we can look at this in 3 areas:
So next time you are training remember these 4 simple steps and your team will remember more and achieve more consistent results.
Step 1. The first step is to discuss the relevance of what they are learning. you can do this by linking it to the business needs
Like improving efficiency or decreasing complaints
The second part of relevance is to identify the benefit to the employee. By answering the question 'What's In It For Me' (WIIFM). How will the learning help make their job easier, more enjoyable or less stressful.
An example may be
Complaints handling training = more confidence + knowing what to do
The second stage is to Repeat the essential information that each employee must know or do throughout the training session. However, repeating information verbally is not enough.
When you repeat the information you need to use a variety of methods to help your learners by engaging a range of their senses. You can use
Step 3 is to reinforce their learning in the workplace as soon as possible. This enables employees to practice their learning on the job which helps to build their understanding of how it applies to them.
The final step is to review the impact of the training and how the employees have used it in the workplace.
Here we look back to the relevance; We need to Look at the desired outcome of the training (have you achieved your business goals).
The second part of the review is to ask how employees how they have used their learning and what benefits have they seen. Asking these questions will demonstrate to them the value and importance of what they have learned.
Best of all because most of the learning is happening in the workplace it means that you can do each of the 4 steps as part of your daily routine.
So there we have it, although we can’t stop people from forgetting we can help them to remember. Next time you are training use the 4 essential steps to improving workplace memory.
Do you like what you have read? if so leave a comment below and tell us what you think.
I have been involved in Learning & Development for over 15 years in Australia, and the UK. Having worked with a range of public and private business in both private and public sector. I have seen a lot of what works and also a lot of what doesn't. I believe that with the right tools, guidance and support anyone can train better on the job.