Our Work

Here is an overview of some of our work.  Click on each tab to learn more. 

  • TRAINING DESIGN 

  • TRAINING DELIVERY 

  • cOMPETENCY TESTING 

  • LEARNING STRATEGY 

Online & Workbased Training Resources 
Train the Workplace is a free online learning community.

Output:  Design and development:   

  • Training articles
  • downloadable work instruction guides
  • Editable PDF templates  
  • Instructional Videos
  • Online Workshops  

Online & Work-based Training Resources
Greyhound Australia is the largest private transport network in Australia, working in the areas of domestic and interstate transport, Mining camp shuttle operations, freight and charters. 

Output: The complete redesign of all over 50 learning programs ranging from:

  • Pre employment skills testing 
  • Employee on-boarding, 
  • Corporate and site inductions,
  • Compliance training 
  • Health & safety training
  • Job specific learning materials.

Online & Work-based Training Resources
The Above and Beyond Customer Experience program is the signature Customer service program for the Australian Coach Captains Academy.

Output: Design and development of a customer experience program that centers around the 4 customer service behaviours of Do it right, Make it personal, Seek feedback and Make it right. This included:

  • Scripting and filming video and scenarios
  • Designing and developing managers training guides and work-based learning activities 
  • Designing and developing online learning workshops

Executive Leadership Training 
Executive Leadership training provides innovative solutions to develop managers in the UAE. 

Output: Design of training material for several workshops including Leaders Guides, PPT, Learners Manuals and Work Based Activities. These have included: 

  • Leadership Skills - For Food Hygiene Mangers 
  • Managing the customer experience
  • On The Job Coaching

Face to Face learning material
North East London Commissioning Support Unit provides administrative support for the UK National Health Services (NHS trusts).

Output: Redesign and develop over 30 training resources including Learner's Manuals, PPT presentations, Leaders Guides for topics including:

  • Recruitment and Interviewing 
  • Supervision and Leadership
  • Customer Service
  • Complaint Handling
  • Productivity
  • Stress Management
  • Project Management 

Are you looking for help to increase sales and generate customer loyalty?

Then get in touch