We train your managers how to lead you own in-house customer experience program based on your own busines standards.
This is an interactive customer experience program, that is designed to help you to build the foundations for helping your team to deliver memorable customer experiences, that excite and delight customers and encourage them to return.
Our workshops have been designed to enable your managers and in-house trainers to identify and manage the areas of service that influences the customer experience. This is achieved through encouraging positive employee behaviours or quickly correct negative ones.
Benefits
By completing this program and applying all the practices and principles you will be able to:
- Increase your customer loyalty
- Increase sales through product recommendations & cross-promotions
- Improve your customer feedback
- Reduce your customer handling times
- Reduce your customer complaints
How It Works
This is a training program designed around your specific business goals and needs. We first identify your training goals and help to define the tools resources and procedures you have to help achieve these goals.
We deliver interactive and engaging training; allowing attendees to learn the fundamentals of each topic, allowing them to learn and refine their knowledge and skills before putting their learning into practice back in the workplace.
This is followed up o with a review to identify the impact the training has had to identify steps to continuous improvement.
The Training Workshops
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